We’re here to assist you! Below, you’ll find answers to some of the most frequently asked questions. If you don’t see the information you’re looking for, please feel free to reach out to our customer support team at support@intrigueboutique.co.za. We’ll be happy to help!
Check out our FAQs below to find quick answers:
FAQ's
Orders & Payment
How Can I Track My Order?
You can track your order using the tracking link sent to your email once your order has been dispatched.
Alternatively, you can log in to your account on our website to view the tracking information under your order details.
Can I Cancel My Order?
You can cancel your order if it has not yet been shipped. Please contact customer service as soon as possible to request a cancellation.
If the order has already been shipped, you may need to proceed with a return.
What Payment Methods Do you Accept?
We accept Visa, MasterCard, EFT (Electronic Funds Transfer), PayJustNow, and PayFast.
Unfortunately, we do not accept Diners Club or American Express cards online.
How Do I Apply A Discount Code To My Order?
You can enter your discount code at checkout. Make sure to apply it before completing your purchase.
Can I Buy A Gift Card Online?
Yes, you can purchase gift vouchers directly from our online store here.
What Should I Do If My Payment Is Declined?
If your payment is declined, please check your card details, if you are using a payment method we accept, and ensure there are sufficient funds.
Alternatively, try a different payment method or contact your bank. If the problem persists, reach out to our support team for assistance.
Shipping & Delivery
What Are Your Shipping Costs?
Shipping is R100 for orders below R2500. Orders above R2500 qualify for free shipping.
Do You Offer International Shipping?
No, we currently only offer shipping within South Africa.
How Long Will It Take For My Order To Arrive?
Standard shipping typically takes 5-7 business days.
Can I Change My Shipping Address After placing An Order?
If your order has not been dispatched yet, you can contact our customer service team at support@intrigueboutique.co.za to request a change in the shipping address. Changes cannot be made once the order is in transit.
Can I Pick Up My Order In-Store?
Yes, you can pick up your order in-store. However, you will be contacted once your order is ready for collection. Please note that in-store pickup arrangements are not automatically notified.
What Should I Do If My Package Is Lost Or Damaged?
If your package is lost or damaged, please contact our customer service team at support@intrigueboutique.co.za. We will assist you in resolving the issue as quickly as possible.
Do You Offer Expedited Shipping?
Currently, we only offer standard shipping. If you need faster delivery, please contact our customer service team to inquire about available options.
Returns & Refunds
How Does The Refund Policy Work?
Items must be returned in their original, unworn condition with tags and labels still attached.
Once the return is received and reviewed, we will process the refund. Please note that it may take some time for the refund to reflect in your account.
Read more about our Refund Policy
What Is The Timeframe For Returns?
You have 7 days from the date of delivery to initiate a return. Log into your account to review your orders or contact customer service to start the return process.
How Long Does It Take To Process A Return?
Once we receive your returned item, it typically takes 3-5 business days to process. You will be notified via email when the refund has been completed.
Can I Get A Refund To My Original Payment Method?
Yes, refunds are processed back to the original payment method used for the purchase.
Please note that it may take some time for the refund to reflect in your account, depending on your bank.
Can I Return Sale Items?
We do not accept returns on sale items or promotional items. All sales are final.
Can I Return Earrings?
For hygienic reasons, we are unable to accept returns on earrings. We encourage you to carefully consider your selection before making a purchase.
Can I Exchange An Item?
Yes, exchanges are allowed within the return window of 7 days, provided the item is in its original condition with tags attached. Contact our customer service team to initiate an exchange.
Can A Gift Card Be Refunded?
Yes, we can offer you a refund on a gift card purchased. Your refund will be processed to the original payment method. We make use of Payfast for all gift card purchases.
Account & Security
Is It Safe To Use My Credit Card On Your Site?
Yes, we use industry-standard encryption and secure payment gateways to ensure your information is protected. Your data is safe with us.
How Do I Create An Account?
You can create an account by clicking on the “log in/Register” Link and selecting “Register”. Follow the prompts to set up your account with an email and password.
How Do I Reset My Password?
If you forgot your password, click on the “Forgot Password?” link on the login page. You will be prompted to enter your registered email address, and a password reset link will be sent to you.
Can I Update My Account Information?
Yes, you can update your account information, such as your shipping address or contact details, by logging into your account and navigating to the “Account Details” section on the My Account page.
